Since we started accepting complaints in July 2011, we have handled more than 550,000 from people all over the country about problems in the financial marketplace. These complaints help us understand the problems you face and focus our efforts to protect consumers like you. While you can see hundreds of thousands of these complaints in [...]
Leer en Español Imagine being told that you owe money for a debt you’ve already paid. It’s not only annoying, but frustrating, right? Not to mention expensive and time-consuming. That’s what happened to Higinio when he found a debt on his credit report that he had paid multiple times. For years, he tried to work with [...]
Consumers often come to us with complaints about problems with debt collection and related credit reporting issues. We forward their complaints to the companies and work to get a response from them. In Venida’s case, within weeks of submitting her complaints, she was able to get the inaccurate information on her credit reports removed. “Now [...]
Protecting consumers from predatory financial products and services is part of our mission and something we take very seriously. We received a Tell Your Story from the father of a servicemember that led to us opening an investigation into an auto loan program. The program, which targeted servicemembers, was found to have deceptive marketing and [...]
Being on the hook for a debt you don’t owe is not only stressful, but can be scary. If you don’t know where to turn, you might feel hopeless. We heard from William, who was receiving calls for a debt he didn’t owe. William tried to resolve the issue for over four years, seeing his [...]
Just a year away from graduating with $ 23,000 in student loans, Leah didn’t know how she was going to make her payments. They were a constant source of stress in her life; she would lie awake at night thinking about how she was going to pay off her student debt. She was worried about [...]
