Today, we’re releasing our third Snapshot of Complaints Received from Servicemembers, Veterans and their Families. The report details the data and trends from consumer complaints we’ve received from members of the military community since July 2011. Here are just a few highlights: Debt collection complaints have continued to rise since our last report, and now [...]
We’re releasing our third annual Fair Lending Report, which details the important strides we have taken over the last year to protect consumers from credit discrimination and increase access to credit. Our Office of Fair Lending and Equal Opportunity continues to identify and tackle discrimination in different financial markets, such as mortgages, auto loans and [...]
Today, we’re announcing that we filed a lawsuit against a robo-call debt collection operation, including its ringleaders, their companies, and service providers. The debt collectors allegedly sent millions of robo-calls to threaten, harass, and deceive consumers to collect debt that consumers do not owe, or were not owed to the debt collectors themselves. The complaint [...]
Take a look around and you’ll see that the consumer financial marketplace is experiencing constant and rapid change. New technologies and insights can impact the way we borrow, save, transact, and receive information we need about finances. This environment can pose benefits and risks to consumers. Consumer-friendly innovation can drive down costs, improve transparency, and [...]
This year, we established new, strong protections for homeowners facing foreclosure. Since these rules went into effect on January 10, we’ve been focused on helping housing counselors better understand these new federal protections available to struggling mortgage borrowers. Since last December, we’ve provided on-site and virtual trainings to more than 5,000 housing counselors in more [...]
We’ve heard a lot of stories about vulnerable adults falling prey to con artists, family members, fiduciaries, and professional advisers who steal their nest eggs and threaten their financial security. A son steals $ 315,000 from his elderly mother’s retirement accounts and frequents casinos. When he doesn’t pay his mother’s rent, she’s evicted from her [...]
